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Privacy Policy

Privacy Policy

Effective Date: 10/31/25
Applies to: Hancock Counseling LLC and Dynamic Counseling (“we,” “our,” or “us”)

1. Purpose

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through SMS/text messages, phone calls, email, and our websites. We value your privacy and are committed to safeguarding your personal and health-related information in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), HIPAA, and CTIA messaging guidelines.

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2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and demographic information.

  • Health Information: Limited information needed to provide counseling or coordinate care (protected under HIPAA).

  • Communication Preferences: Your consent, opt-in/opt-out choices, and message delivery data.

  • Technical Information: Date, time, and content of SMS communications (message metadata only).

We do not sell, rent, or share your personal or health information with unaffiliated third parties for marketing purposes.

  1. We use your personal information to provide and improve our services.

    • We communicate with you and comply with legal obligations.

    • We do not transfer or share your personal or health information to any external organizations under any circumstances, including with your explicit consent, except as required by law.

    • We do not transfer your personal or health information to any external organizations under any circumstances.

3.  How We Use and Share Your Information

We use your personal information to provide services, communicate with you, and improve our offerings. We do not share your information with third parties except as required by law. We also provide: 

    • Client support

    • Billing questions

    • Conversational messaging

We do not transfer your personal information to any external organizations under any circumstances, even with your consent. To protect your data, we implement strict access controls, encryption, and conduct regular audits to prevent unauthorized sharing or access.

Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at [email address] or [phone number].

Your information may be used for:

  • Scheduling or confirming appointments.

  • Sending reminders, updates, or follow-ups related to your care.

  • Providing requested services and customer support.

  • Complying with legal or regulatory requirements.

4. SMS/Text Message Communications

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Hancock Counseling LLC and/or Dynamic Counseling.

Message Frequency: Varies per user, typically limited to appointment reminders, service updates, and important notifications.
Message & Data Rates: May apply, depending on your carrier.
Opt-Out: You may reply STOP at any time to cancel SMS communications. You may also contact us directly to opt out.
Help: For help, reply HELP or contact us using the information below.
We do not share your mobile number with third parties for their marketing purposes.

5. Data Protection and Security

We maintain physical, electronic, and procedural safeguards designed to protect your personal and health information.
If we use third-party vendors (e.g., SMS gateways, appointment systems), those vendors are required by contract to protect your data in compliance with HIPAA and industry standards.

6. Your Rights

You may request:

  • Access to your personal or health information.

  • Corrections to inaccurate data.

  • Deletion of your information where applicable.

  • To withdraw your consent for communications.

To exercise your rights, please contact us using the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.” Your continued use of our services after updates indicates acceptance of the new terms.

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8. Contact Information

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us:

Hancock Counseling LLC
Address: 7025 Tall Oak Dr. #120 Colorado Springs, CO 80919
Phone: 719-644-6215
Email: info@dynamiccoloradosprings.com
Website: www.dynamiccoloradosprings.com

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✅ SMS Compliance Summary (for your records):

  • Data Sharing
    • Customer data is not shared with 3rd parties for promotional or marketing purposes.
    • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
    Messaging Terms and Conditions
    • By providing your phone number and agreeing to receive texts, you consent to receive text messages from Dynamic Counseling, from 719-644-6215 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 719-644-6215 or info@dynamiccoloradosprings.com. Mobile opt-in information is never shared with third parties.

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